Work Experiences

Make a Professional Apology

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No one is perfect. Every now and then, you make a mistake. It’s how you handle the mistake and learn from it that matters. Especially in the workplace.

Usually, when I screw up, my first reaction is to swear, freak out, cry, and apologize profusely. This solves nothing.

Here are some tips to keep you calm and handle the situation as professionally as possible.

  1. Breathe.
  2. Don’t Jump the Gun
  3. Assess the Situation (What, Why, How)
  4. Apologize
  5. Make it Right

Most people make an apology and leave it at that. After apologizing, it is important to make the situation right. You can do this by bonusing some services, discounting the expense, or sending your client a gift. Making it right strengthens your apology and repairs your professional relationship.

For more apology tips, visit nyc PR girls

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